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Fine, Personalized Jewelry for Moms

Fine, Personalized Jewelry for Moms

Career - Fulfillment Supervisor, Acton, MA (part time 25-30 hrs/week)



 

Fulfillment Supervisor - ACTON, MA | PART TIME

TinyTags is a small, rapidly growing e-commerce jewelry business looking for a high energy, self-starter to be our fulfillment supervisor.  This person must be eager to learn, resourceful, and detail oriented.   This person must be able to work productively and effectively to ensure the timely delivery of all outstanding orders.  

This hands-on position is primarily responsible for managing the fulfillment of all orders from our website and third-party vendors to our customers.  This role will perform assembly during slow times and manage the assembly team during the peak seasons.  In this role you should understand how to create durable and repeatable processes that keep the business moving forward.

The job responsibilities include:

  • Shipping and Fulfillment
    • Manage our assembly team to ensure accuracy and timeliness
    • 100% dedicated during our peak seasons of Mother’s Day and the Christmas (holiday) season
    • Responsible for efficient shipping solutions and alignment with our website
    • Work with USPS and/or UPS on tracking/lost orders
  • Order Management
    • Export orders from our e-commerce site (Shopify) to multiple manufacturers
    • Communicate and track order change requests, rush orders, and exceptions with our manufacturers
    • Facilitate Customer Service requests through order status reporting
    • Responsible for on time delivery of all orders
    • Manage the remake/return process 
  • Third-Party Vendors
    • Responsible for on time delivery of all Third-party orders
    • Ensure compliance with all third-party requirements
    • Manage inventory to meet third-party requirements
  • Inventory Management     
    • Maintain inventory balances within the website and perform periodic physical inventory counts

Qualifications

  • Must be comfortable in Microsoft Excel & Google sheets
  • Very organized, attention to detail and results focused
  • Comfortable working both independently as well as in a team environment
  • Experience with Shopify+, shipping software (shipping easy / shipstation), Zendesk a plus

 

If you are interested please email mike@tinytags.com

More About Tiny Tags: 
Tiny Tags is a Boston-area small business dedicated to celebrating a mother’s most precious gift and her journey of motherhood through fine personalized jewelry. We are proudly-made in the USA and sell directly through our own website as well as third party partners such as Nordstrom and Maisonette. As a brand, we believe in fostering our inclusive community of moms through our products, our original and educational content (e.g. IG Live), our charitable work and a guiding philosophy of always being transparent and open to having intimate conversations around topics important to mothers. 

Tiny Tags Presents

A Journey of Love

Melissa Clayton, CEO + Founder of Tiny Tags shares her story and the lessons learned along the way.

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