Career - Operations Manager, Acton MA (part time 25-30 hrs/week)
Tiny Tags is a small, woman-owned e-comm business that designs and creates fine, personalized jewelry exclusively for moms. We are currently hiring for an Operations Manager. We are looking for someone with an entrepreneurial spirit to join our growing and exciting team. The ideal candidate will have a positive, can-do attitude who is a self starter, resourceful and very detail oriented. This position is for our Acton, MA office.
This position is part time (approx. 25-30 hours a week) primarily responsible for managing and overseeing the continuous operations and fulfillment of all orders from our website and third party vendors to our customers. At the core of this role is a sound understanding of process management and managing the assembly team to ensure all orders are fulfilled in a timely manner. This role requires a keen sense of how operational systems interact in an Ecommerce business and a strong understanding of how data flows. This includes flows to support order management, inventory, payment, and shipping confirmations. In this role you should understand how to create durable and repeatable processes that keep the business moving forward.
The job responsibilities include:
-Export orders from our e-commerce site (Shopify) to multiple manufacturers
-Build a strong working relationship with our manufacturing partners in order to continue finding ways to improve our process.
-Communicate and track order change requests, rush orders, and exceptions with our manufacturers
-Work with Customer Service team to meet customer inquiries or status requests on orders
Shipping and Fulfillment:
-Manage our assembly team to ensure accuracy and timeliness of orders to customers
- Responsible for understanding shipping options on site and manage changes based on holidays
-Work with customer service team and USPS and/or UPS on tracking/lost orders
- Responsible for bringing orders daily to USPS center in Acton and UPS store in Acton
-Responsible for purchasing all raw materials (chains etc) and shipping materials (boxes, tape etc) for orders.
- Responsible for ordering in stock finished goods and managing inventory both physically and on the website
- Develop a strong working knowledge of product catalog and coding on site
-Perform periodic physical inventory counts
Third Party Vendors:
-Build and manage relationships with third party vendors to facilitate growth in this area
-Responsible for obtaining new skus, labels and any packaging requirements for third parties
-Manage inventory and ensure compliance with all third party requirements
-Invoicing third party vendors weekly and confirming invoices paid
-Bachelor's Degree preferred
- 5+ years experience working in a team environment
- Experience work building relationships with vendors/manufacturers.
- Must be very organized and have attention to detail
- Shopify experience a plus
- A positive and a ‘roll up your sleeves’ attitude
More About Tiny Tags:
Tiny Tags is a Boston-area small business dedicated to celebrating a mother’s most precious gift and her journey of motherhood through fine personalized jewelry. We are proudly-made in the USA and sell directly through our own website as well as third party partners such as Nordstrom and Maisonette. As a brand, we believe in fostering our inclusive community of moms through our products, our original and educational content (e.g. IG Live), our charitable work and a guiding philosophy of always being transparent and open to having intimate conversations around topics important to mothers.
Posted on June 2, 2021
Tiny Tags Presents
A Journey of Love
Melissa Clayton, CEO + Founder of Tiny Tags shares her story and the lessons learned along the way.
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