Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
Have a question? Check out our FAQs or send us an email.
Please note the following:
- Expedited shipping cost is not refundable.
- Custom-made and 14k gold products are not refundable.
- Returns must be initiated within 30 days of receipt of goods (45 days during holidays)
- For International orders, we accept returns on unworn, non-custom pieces within 30 days of delivery. Please note that original shipping fees are non-refundable and that we do not cover the cost of return shipping on International orders.
Orders take approximately 8 to 15 business days plus shipping for US orders (except for the Madi Nelson Collection which is approximately 4 weeks). Please note there may be manufacturing and shipping delays beyond our control due. Due to the custom nature of our personalized jewelry, we do not allow refunds due to shipping delays.
All stock items may be exchanged or refunded within 30 days of purchase if not worn.
Chain Exchanges: If you would like to exchange your chain for a longer or shorter chain we are happy to help. All exchanges must be unworn and done within 30 days of purchase. There may be an additional charge for regular chains depending on the length difference. For changes requiring labor, there will be a labor charge and a possible fee for the new chain.
All 14k and personalized jewelry is final sale and can not be refunded.
Full Return policy here
Yes, we ship internationally. Simply select your country at checkout!
Please note – every country has laws pertaining to Duties and VAT. Duties and VAT are calculated as a percentage of the customs value of the goods (item + insurance + shipping). Any duties and taxes on your international shipment will be billed directly to you by the global carrier. We have no control over the amount nor do we know, when you make your purchase, how much your country is going to charge you. Additionally, we are not responsible for items lost or misplaced in customs.
All Tiny Tags are shipped in a beautiful jewelry box. We include a packing slip, NOT an invoice, with your order.
We do not offer ring resizing and custom rings are final sales. If you purchased a non-custom ring and need to exchange it for a different size within 30 days of purchase, please email email@example.com for instructions.
Yes, our Sterling Silver pieces meet the US standards of .925 Sterling Silver. You will always find a .925 marking on all Tiny Tags sterling silver pieces confirming they abide by the FTC laws. All our sterling silver (chains and tags) is nickel free.