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FAQs

A few simple answers

  • How long will it take to get my order?

    Orders take approximately 8 to 10 business days plus shipping for US orders. Please note there may be manufacturing and shipping delays beyond our control due to COVID-19 and ongoing issues with the USPS. Due to the custom nature of our personalized jewelry, we do not allow refunds due to shipping delays.

  • Do you ship overseas?

    Yes, we ship internationally. Simply select your country at checkout!

    Please note – every country has laws pertaining to Duties and VAT. Duties and VAT are calculated as a percentage of the customs value of the goods (item + insurance + shipping). Any duties and taxes on your international shipment will be billed directly to you by the global carrier. We have no control over the amount nor do we know, when you make your purchase, how much your country is going to charge you. Additionally we are not responsible for items lost or misplaced in customs.

  • May I exchange my chain or return my Tiny Tags?
    All stock items may be exchanged or refunded within 30 days of purchase if not worn. Chain Exchanges: If you would like to exchange your chain for a longer or shorter chain we are happy to help. All exchanges must be unworn and done within 30 days of purchase. For regular chains there may be an additional charge depending on length difference. For changes requiring labor, there will be labor charge as well as a possible fee for the new chain. All personalized jewelry is final sale and can not be refunded.
  • How do I repair my jewelry?
    To retain the shine and color of your Tiny Tags, please follow the care instructions. If a repair is needed, email info@tinytags.com and we will address each repair individually click here. Please note that additional charges may apply.
  • Do you offer 14k white gold and 14k rose gold?
    Yes, all Tiny Tags are available in 14k yellow gold, 14k white gold, and 14k rose gold. Please contact us at info@tinytags.com if you do not see an option to order gold in the color you’d like.
  • Are all Tiny Tags sterling silver?
    Yes, all of our products are sterling silver and meet the US standards of .925 Sterling Silver. You will always find a .925 marking on all Tiny Tags sterling silver pieces confirming they abide by the FTC laws. All our sterling silver (chains and tags) are nickel free.
  • What is 24k gold-plated/vermeil?
    All Tiny Tags are 24k gold-plated with a sterling silver base, which is technically vermeil (pronounced vermay). Most 24k gold-plated jewelry usually has a base metal of copper, where as vermeil has a base metal of sterling silver which is the better metal. We choose to not use the word vermeil on the website only because it is often misunderstood. Vermeil is regulated by the FTC and requires a minimum gold thickness of 2.5 microns on all surfaces and be plated with 10k or 14k gold (at Tiny Tags we use 24k). All Tiny Tags 24k gold-plated are technically vermeil (sterling silver base and 2.5 microns of 24k gold).
  • What are genuine cultured gems?
    Genuine cultured gemstones are grown in a controlled environment where the natural conditions are replicated so the gems can grow organically. These genuine cultured gemstones have the same physical, chemical, and optical properties that mined gemstones have.
  • How do I care for my Tiny Tags jewelry?
    As with all fine jewelry, proper care is essential. Here are some tips: * When you are not wearing your jewelry, we recommend storing it in a sealed bag. * Avoid exposing your silver to household chemicals when cleaning with bleach or ammonia or when swimming in chlorinated water. * Do NOT use silver cleaner. Silver cleaner will remove the black from the letters.

Tiny Tags Presents

A Journey of Love

Melissa Clayton, CEO + Founder of Tiny Tags shares her story and the lessons learned along the way.

View More Stories Behind The Tag
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