A few simple answers
How long will it take to get my order?
How long will it take to get my order?Orders take approximately 8 to 10 business days plus shipping for US orders. If you need your order faster, please email firstname.lastname@example.org as we are able to expedite some orders.
Do you ship overseas?
Yes, we ship internationally. Simply select your country at checkout!
Please note – every country has laws pertaining to Duties and VAT. Duties and VAT are calculated as a percentage of the customs value of the goods (item + insurance + shipping). Any duties and taxes on your international shipment will be billed directly to you by the global carrier. We have no control over the amount nor do we know, when you make your purchase, how much your country is going to charge you. Additionally we are not responsible for items lost or misplaced in customs.
What does Lifetime Guarantee mean?
Tiny Tags offers the highest quality personalized jewelry and stands behind all products. Our lifetime guarantee covers chain breaks, cleaning, polishing and repairs, shipping charges may apply. If you have questions regarding our lifetime guarantee, please reach out to our customer service team at email@example.com or call us at 855-687-TAGS.
What is the Tiny Tags Difference and what makes it different from other companies?
All Tiny Tags personalized jewelry is laser engraved, giving it a refined and elegant finish unlike pieces engraved using the diamond drag method. We take enormous pride in using the finest materials and partner with highly skilled artisans. All Tiny Tags pieces are made in the USA and come with a lifetime guarantee.
May I exchange my chain or return my Tiny Tags?
Yes, if you received your Tiny Tags and want to change the size of your chain, please print out the Chain Exchange Form found in the footer of our site. Please note, there is a $10 process and handling fee along, with any adjustment in price for the chain. Please mail chain with repair form, to Tiny Tags, P.O. Box 2910, Acton, MA 01720. Email firstname.lastname@example.org with questions. Due to the personalization of all our jewelry we are not able to accept returns. All purchases are finals. Of course, if we made an error we will fix or redo. Please email email@example.com if you believe an error was made on your order.
- How do I repair my jewelry?
Do you offer 14k white gold and 14k rose gold?
Yes, all Tiny Tags are available in 14k yellow gold, 14k white gold, and 14k rose gold. Please contact us at firstname.lastname@example.org if you do not see an option to order gold in the color you’d like.
Are all Tiny Tags sterling silver?
Yes, all of our products are sterling silver and meet the US standards of .925 Sterling Silver. You will always find a .925 marking on all Tiny Tags sterling silver pieces confirming they abide by the FTC laws. All our sterling silver (chains and tags) are nickel free.
What is 24k gold-plated/vermeil?
All Tiny Tags are 24k gold-plated with a sterling silver base, which is technically vermeil (pronounced vermay). Most 24k gold-plated jewelry usually has a base metal of copper, where as vermeil has a base metal of sterling silver which is the better metal. We choose to not use the word vermeil on the website only because it is often misunderstood. Vermeil is regulated by the FTC and requires a minimum gold thickness of 2.5 microns on all surfaces and be plated with 10k or 14k gold (at Tiny Tags we use 24k). All Tiny Tags 24k gold-plated are technically vermeil (sterling silver base and 2.5 microns of 24k gold).
What are genuine cultured gems?
Genuine cultured gemstones are grown in a controlled environment where the natural conditions are replicated so the gems can grow organically. These genuine cultured gemstones have the same physical, chemical, and optical properties that mined gemstones have.
How do I care for my Tiny Tags jewelry?
As with all fine jewelry, proper care is essential. Here are some tips: * When you are not wearing your jewelry, we recommend storing it in a sealed bag. * Avoid exposing your silver to household chemicals when cleaning with bleach or ammonia or when swimming in chlorinated water. * Do NOT use silver cleaner. Silver cleaner will remove the black from the letters.
Can I use a gift card or promotion for my order?
Yes, but please note, only one promotional gift card or promotion can be used on a single purchase.