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Fine, Personalized Jewelry for Moms

Fine, Personalized Jewelry for Moms

Fulfillment Supervisor | Full Time (Providence, RI)

Tiny Tags is a small, woman-owned e-comm business that designs and creates fine, personalized jewelry exclusively for moms. Tiny Tags’ mission is to celebrate the precious gift of a child and each woman's unique journey of motherhood. We are a company built on community, collaboration and respect. We are looking to hire a full time fulfillment supervisor and customer service administrator. This person must be a high energy self-starter who is eager to learn, be resourceful, detail oriented, and have strong communication skills. Must be able to work productively and effectively to ensure the timely delivery of all outstanding orders, as well as supporting customer service and manufacturing to efficiently resolve any order issues. 

  •  Order Administration
-Support and manage our drop-ship program, oversee fulfillment to ensure timely and accurate shipment

-Manage incoming orders to make sure all fields are correct and customer notes/comments are addressed
-Communicate and track order change requests, rush orders, and exceptions with our manufacturer
- Operate as key point person between Tiny Tags and the manufacturers
100% dedicated during our peak seasons of Mother’s Day and the Christmas (holiday) season

  • Customer Service

-Partner with our Customer service team to ensure customer issues are properly resolved
-Be the liaison between our customer service team and our manufacturing operations

  • Shipping/Inventory Management

- Help manage inventory requirements and make sure all forecast volumes are communicated to our manufacturer
- Receive and track incoming supplies and materials
- Work with USPS and/or UPS on tracking/lost orders

  • Remakes and Returns

-Manage and track incoming remakes and returns to ensure the proper and timely resolution

  •  Third Party Vendors

- Build, manage and collaborate with third party vendors to facilitate growth in this area
- Responsible for obtaining new skus, labels and any packaging requirements for third parties
- Ensure compliance with all third-party requirements
- Invoicing third party vendors

Qualifications:
- Must be proficient in Microsoft Excel & Google sheets
- Must be very organized with attention to detail and results focused
- Comfortable working both independently as well as in a team environment
- Strong ability to communicate and collaborate with a team, build strong relationships, and execute.
- Experience with Shopify+, shipping software (shipping easy / shipstation), Zendesk a plus
 This position is an on-site role in our manufacturing facility in Providence, RI

Benefits

-Opportunity to join a growing woman owned business.

-Paid time off and holidays 

-Medical benefits

If you are interested please email resume to mike@tinytags.com

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