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Policies & Procedures


2017 Holiday Schedule* PLEASE READ*

Happy Holidays! Please note our UPDATED holiday schedule below.  All orders placed between 12/13 and 12/17 will be shipped on THURSDAY 12/21 or FRIDAY 12/22.   As of 12/9 – UPS or USPS Priority Express is required for Christmas delivery, however we can not guarantee delivery due to the fact that UPS and USPS have in the past not delivered to some areas during the holiday rush.  We are working around the clock to get orders out as early as possible but we want our customers to understand that once orders ship from our company there are some factors we can not control.  Any questions please email us at info@tinytags.com.

Last day for UPS Overnight /USPS Priority Express is DECEMBER 17, 2017 midnight eastern *Dates subject to change.

Please note: all orders placed between 12/13 to 12/17 with free shipping 1st class mail will NOT ship until after Christmas and will be made and processed under our standard timeframe which is 8 to 10 business days.  We are closed on 12/25 and 12/26. Happy Holidays!

LIFETIME GUARANTEE

Every Tiny Tags has a LIFETIME GUARANTEE on our tags and chains. What does that mean? If your chain breaks, we will replace or repair at no cost. If your tags need to be cleaned, polished, or repaired, we will do so at no cost to you. We are here for our customers and can be reached at info@tinytags.com or call us at 855-687-TAGS. We believe we offer the highest quality, personalized jewelry on the market and absolutely stand behind our product. All Tiny Tags are custom-made in our Massachusetts studio and over 14 artisans handle each Tiny Tags. Due to the custom, personalized nature of Tiny Tags, our jewelry cannot be returned. If you are not happy with your Tiny Tags, please contact us at info@tinytags.com for personal assistance.

 

THE TINY TAGS DIFFERENCE

At Tiny Tags we laser engrave our jewelry with a highly precise, sophisticated laser engraving machine.  Many other personalized jewelry companies use ‘diamond drag’ to engrave their jewelry.  The main difference is that laser engraving uses a laser beam to engrave and does not cut the metal whereas diamond drag cuts into the metal. With diamond drag a bit is used to scratch the name into the metal.   We believe laser engraving creates a finer, more elegant personalized piece of jewelry.  At Tiny Tags over 14 artistans are involved in every single Tiny Tags and all come with a lifetime guarantee (including chains).  We welcome you to watch the making of a Tiny Tags by clicking here.

The difference between laser engraving ( Tiny Tags) and diamond drag (other companies)

 

 

 

 

 

 

 

 

 


SHIPPING METHOD

Free shipping is First Class Mail via USPS. Call 855-687-TAGS or email info@tinytags.com to RUSH orders. If you’d like OVERNIGHT shipping, an additional $24 will be charged.


INTERNATIONAL ORDERS

Yes, we ship international. Simply select your Country at checkout.

Please note every country has laws pertaining to taxes and duties. When your order arrives in your country, you may be charged certain taxes and duties outside of our control.


GIFT MESSAGES AND GIFT WRAPPING

All Tiny Tags are shipped in a beautiful jewelry box. We include a packing slip, NOT an invoice, with your order.


MAY I EXCHANGE MY CHAIN?

Yes! If you received your Tiny Tags and want to change the size of your chain, please print out the Chain Exchange Form. Do note, there is a $10 process and handling fee along, with any adjustment in price for the chain. Please mail chain with repair form, to Tiny Tags, P.O. Box 2910, Acton, MA 01720. Email info@tinytags.com with questions.


CARING FOR YOUR TINY TAGS

How do I care for my Tiny Tags jewelry?

As with all fine jewelry, proper care is essential. Here are some tips:

* When you are not wearing your jewelry, we recommend storing it in a sealed bag,

* Avoid exposing your silver to household chemicals when cleaning with bleach or ammonia or when swimming in chlorinated water.

* Do NOT use silver cleaner. Silver cleaner will remove the black from the letters.


MATERIALS USED

Do you offer 14k white gold and 14k rose gold?
Yes, all Tiny Tags are available in 14k yellow gold, 14k white gold, and 14k rose gold. Please contact us at info@tinytags.com if you do not see an option to order gold in the color you’d like.

Are all Tiny Tags sterling silver?
Yes, all of our products are sterling silver and meet the US standards of .925 Sterling Silver. You will always find a .925 marking on all Tiny Tags sterling silver pieces confirming they abide by the FTC laws.

All our sterling silver (chains and tags) are nickel free.

What is 24k gold-plated/vermeil?
All Tiny Tags are 24k gold-plated with a sterling silver base, which is technically vermeil (pronounced vermay). Most 24k gold-plated jewelry usually has a base metal of copper, where as vermeil has a base metal of sterling silver which is the better metal. We choose to not use the word vermeil on the website only because it is often misunderstood. Vermeil is regulated by the FTC and requires a minimum gold thickness of 2.5 microns on all surfaces and be plated with 10k or 14k gold (at Tiny Tags we use 24k). All Tiny Tags 24k gold-plated are technically vermeil (sterling silver base and 2.5 microns of 24k gold)


GIFT CARDS AND PROMOTIONS

Please note, only one promotional gift card or promotion can be used on a single purchase.


REPAIRS

To retain the shine and color of your Tiny Tags, please follow the care instructions. If a repair is needed, email info@tinytags.com and we will address each repair individually. To download and print a Chain Repair Form, click here.


PRIVACY POLICY

Any personal information that you may share with Tiny Tags is kept absolutely private. We respect your right to privacy and will not send notices if you contact us and ask us not to. As you browse TinyTags.com, advertising cookies will be placed on your computer so we can understand what you’re interested in. Our display advertising partner, AdRoll, enables us to present you with retargeting advertising on other sites based on your previous interaction with [company website]. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page (http://www.networkadvertising.org/choices/) to opt out of AdRoll and their partners’ targeted advertising. This data may be used by third parties such as AdRoll to target advertising on other sites based on your users online activity.