Top Menu

Policies & Procedures


LIFETIME GUARANTEE

Every Tiny Tags has a LIFETIME GUARANTEE on our tags and chains.  What does that mean? If your chain breaks we will replace or repair at no cost.  If your tags need to be cleaned, polished or repaired we will do so at no cost to you.  We are here for our customers and can be reached at info@tinytags.com or call us at 855-687-TAGS. We believe we offer the highest quality personalized jewelry on the market and absolutely stand behind our product. All Tiny Tags are custom-made in our Massachusetts studio and over 14 artisans handle each Tiny Tags. Due to the custom, personalized nature of Tiny Tags, our jewelry cannot be returned. If you are not happy with your Tiny Tags, please contact us at info@tinytags.com for personal assistance.


PRODUCTION TIME AND RUSH ORDERS

Standard orders take approximately 8 to 10 business days to be made plus shipping. Need your Tiny Tags faster? Please call 855-687-TAGS or email info@tinytags.com to RUSH orders. Rush orders are available for additional $20 and will be made in 5-7 business days.

 

2017 Holiday Ship Schedule*

Last day for free shipping (domestic) is DECEMBER 8th.

Last day for RUSH /OVERNIGHT ($20 rush fee plus shipping fee) is DECEMBER 11th.

Last day for international first class shipping is DECEMBER 4th.

*dates subject to change

 


SHIPPING METHOD

Free shipping is First Class Mail via USPS. Please call 855-687-TAGS or email info@tinytags.com to RUSH orders and if want to OVERNIGHT (additional $24).


INTERNATIONAL ORDERS

Yes, we ship international. Simply select your Country at checkout.

Please note every country has laws pertaining to taxes and duties and when your order arrives in your country you may be charged certain taxes and duties outside of our control.


GIFT MESSAGES AND GIFT WRAPPING

All Tiny Tags are shipped in a beautiful jewelry box. We include a packing slip, NOT an invoice, with your order.


MAY I EXCHANGE MY CHAIN?

Yes! If you received your Tiny Tags and want to change the size of you chain please print out this form  Chain Form.  Please note there is a $10 process and handling fee along with any adjustment in price for the chain. Please mail to Tiny Tags PO 2910, Acton, MA 01720.  Please email info@tinytags.com if any questions.


CARING FOR YOUR TINY TAGS

How do I care for my Tiny Tags jewelry?

As with all fine jewelry, proper care is essential. Here are some tips:

* When you are not wearing your jewelry, we recommend storing it in a sealed bag,

* Avoid exposing your silver to household chemicals when cleaning with bleach or ammonia, or when swimming in chlorinated water.

* Do not use silver cleaner. Silver cleaner will remove the black from the letters.


MATERIALS USED

Do you offer 14k white gold and 14k rose gold?
Yes, all Tiny Tags are available in 14k yellow gold, 14k white gold, and 14k rose gold. Please contact us at info@tinytags.com if you do not see an option to order the gold in the color you would like.

Are all Tiny Tags sterling silver?
Yes, all of our products are sterling silver and meet the US standards of .925 Sterling Silver. You will always find a .925 marking on all Tiny Tags sterling silver pieces confirming they abide by the FTC laws.

What is 24k gold plated/vermeil?
All Tiny Tags are 24k gold plated with a sterling silver base, which is technically vermeil (pronounced vermay). Most 24k gold plated jewelry usually has a base metal of copper, where as vermeil has a base metal of sterling silver which is the better metal. We choose to not use the word vermeil on the website only because it is often misunderstood. Vermeil is regulated by the FTC and requires a minimum gold thickness of 2.5 microns on all surfaces and be plated with 10k or 14k gold (at Tiny Tags we use 24k). All Tiny Tags 24k gold plated are technically vermeil (sterling silver base and 2.5 microns of 24k gold)


GIFT CARDS AND PROMOTIONS

Please note only one promotional gift card or promotion can be used on a single purchase.


REPAIRS

Please follow the instructions below to properly care for your Tiny Tags jewelry so that it retains its shine and color. If the repair is needed, email info@tinytags.com and we will address each repair individually.


PRIVACY POLICY

Any personal information that you may share with Tiny Tags is kept absolutely private. However, we do respect your right to privacy and will not send notices if you contact us and ask us not to. As you browse www.TinyTags.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with [company website]. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page (http://www.networkadvertising.org/choices/) to opt out of AdRoll and their partners’ targeted advertising. This data may be used by third parties such as AdRoll to target advertising on other sites based on your users online activity.